- Gap between mean 'perceived' and mean 'desired' score on LibQUAL question: "Library employees have the knowledge to answer user questions"
- Gap of >1 for all user groups
- YELLOW (Approaching Target): Gap reduced for undergraduates. Increased for graduate students and faculty.
- DATA & ANALYSIS (revised Oct 22, 2010)
- Every three years
- Kathy Ball
- Chris Nicol