7.1 Knowledgeable Staff

Formula

  • Gap between mean 'perceived' and mean 'desired' score on LibQUAL question:  "Library employees have the knowledge to answer user questions"

Target

  • Gap of >1 for all user groups

Score

  • YELLOW (Approaching Target):  Gap reduced for undergraduates.  Increased for graduate students and faculty.

Results

Periodicity

  •  Every three years

Data Collector

  • Kathy Ball

Measure Owner

  • Chris Nicol