7.2 Knowledgeable Staff

Formula

• Score on LibQUAL question:  "library employees have the knowledge to answer user questions"

Target

• Gap of >1 between "Perceived" and "Desired" scores for each category of users

Score

• YELLOW (Approaching Target):  Gap reduced for undergraduates.  Increased for graduate students and faculty.

Results

•  DATA & ANALYSIS (revised Oct 22, 2010)

Periodicity

•  Every three years

Data Collector

• Kathy Ball

Measure Owner

• Melanie Garaffa / Greg Polan