- McMaster Home
- Using the Libraries
- Faculty Support
7.2 Knowledgeable Staff
- Score on LibQUAL question: "library employees have the knowledge to answer user questions"
- Gap of >1 between "Perceived" and "Desired" scores for each category of users
- YELLOW (Approaching Target): Gap reduced for undergraduates. Increased for graduate students and faculty.
- DATA & ANALYSIS (revised Oct 22, 2010)
- Every three years
- Kathy Ball
- Melanie Garaffa / Greg Polan