Frequently Asked Questions - e-Resources

You can find help at this URL: http://site.ebrary.com/lib/anysite/download.action?null

Need additional help? Contact us!

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Here are 3 possible fixes:

1. If you are using Adobe Reader as your PDF reader, this may be due to a feature in Adobe called "allow fast web view". If so, you may get an error such as "insufficient data for an image". Try the following fix:

• open the Adobe Reader application
• Control-K, or go to Edit > Preferences
• on the left, click 'Internet' and then uncheck 'Allow fast web view'

2. Before opening the PDF, right-click the PDF link and choose "save target as", “save link as” or “download linked file as” (depending on your browser). This will force the PDF to save before opening. Then open the PDF from the saved location. This bypasses the browser and the browser’s PDF plug-in, and avoids problems associated with plug-ins.

3. If neither of the above solutions works, try using a different PDF reader, e.g.

• Windows: Foxit Reader
• Mac OS: Preview (go to Finder > Applications > Preview.app)

If none of these solutions work, please report the problem to us, and we will work with you to fix it.

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1. if you're logging in to LibAccess using your MAC ID, visit the UTS MAC ID page and click on "Verify my MAC ID" to ensure that your MAC ID is working
   • if your MAC ID fails to verify, contact UTS at extension 24357 or use the links on the MAC ID page to resolve the problem
   • if your MAC ID does verify, report to the library the date, time and user name that was unsuccessfully used to access library resources, and we will investigate the problem and contact you
2. try logging on using your existing LibAccess user name and password or, if you do not have one, set up a LibAccess account and log on using the new LibAccess user name and password

• Check your browser's cookie settings. LibAccess requires that cookies are enabled in your browser.

Firewalls

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Some helpful links:

• view the Web of Science screencast on the Tracking Citations page (McMaster University Library)
• use this step-by-step guide (McMaster University Library)
• use the Recorded Training for Web of Science (ISI): Includes tutorials (video & audio in numerous languages) covering Search Tips for Web of Science and Cited Reference Searching

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• go to the library home page and click on the Articles/Databases tab
• in the search box type: artstor
• on the resulting page, click on the ARTstor header
• if you are off-campus, or using a public computer in the library, a login dialogue box will pop up; log in using your MAC ID
• any time you go to ARTstor you must use the ARTstor link within the library web site, so that the login process will happen, and you will be recognized as an authorized McMaster user
• once at the ARTstor site, beside "Enter the ARTstor Digital Library" click the Go button to get in to ARTstor

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As a McMaster student, staff or faculty member, you have access to ARTstor from on or off campus. Although you can view artworks in ARTstor without registering, if you register you can access advanced functionality, such as:

• the ability to save images to your personal account in ARTstor using image groups
• the abilty to access password-protected folders created by professors for your classes

How-to links for ARTstor:

• To set up an account:
  • go to ARTstor
  • in the LOG IN dialog box in the upper right corner of the screen, click "Not registered?" and fill out the registration form
• To View Password-Protected Class Folders in ARTstor
• More help:
  • ARTstor Help
  • YouTube ARTstor Help

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Problem #1:

• affects users whose browsers or add-on toolbars have pop-up blockers enabled
• when you click on the PDF link, a dialog box appears with details about Terms and Conditions of Use
• you click "OK" but  the PDF doesn't open

Solution #1:

• either disable your pop-up blocker(s), or use the following workaround
• Workaround:
  • Windows users: hold down CTRL while clicking the PDF link
  • Mac users:
    • hold down CTRL while clicking the PDF link and choose "Open Link in New Window" or "Open Link in New Tab"
    • a new "JSTOR's Terms and Conditions" window or tab will open
    • on that page, click the link "Proceed to PDF"

Problem #2:

• the PDF link works and the file begins downloading, but the download times out before the file can open

Solution #2:

• Windows users: hold down CTRL while clicking the PDF link
• Mac users:
  • hold down CTRL while clicking the PDF link and choose "Open Link in New Window" or "Open Link in New Tab"
  • a new "JSTOR's Terms and Conditions" window or tab will open
  • right-click the "Proceed to PDF" link, choose "Save Link As...", and save the file
  • in "My Computer" or "Finder", browse to the place where you saved the file and open the saved file

Problem #3:

• Mac users using Preview to open the PDF, rather than Adobe Acrobat or Adobe Reader, may have trouble downloading the full document.  For some pages you may see page numbers, but no content.

Solution #3:

• if necessary, download and install the free Adobe Reader
• follow the instructions in Solution #2 above, and use Adobe Reader or Acrobat to open the saved PDF file

Please report any other problems using our Need Help? Just Ask! service.
 

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• go to our Ulrichsweb.com page, and click on the title Ulrichsweb.com to connect
• at Ulrichsweb type the journal's title into the text box and click "Search"
• find your journal title in the resulting list, and click its title to see the details
• if your journal is academic/scholarly, the Basic description tab will include a line that says: "Document Type: Journal; Academic/Scholarly"
• if your journal is peer-reviewed/refereed, the description will include a line that says: "Refereed: Yes". The listing for the journal will also display a little referee's shirt icon. 
  

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There are two ways of accessing SciFinder Scholar:

1. use the Web version OR
2. use one of the following 2 versions on your computer:
   
   1. the Citrix ICA Web Client Plugin, OR
   2. the SciFinder software installed directly onto your Windows PC or Mac computer.

Method 2a: to use the Citrix ICA Web Client Plugin:

Note: this is the recommended method for accessing SciFinder from off-campus, wireless connected laptops, or operating systems other than Windows or MAC OS X.

• From the library home page, in the Databases tab, search for SciFinder
• On the resulting page, click the "SciFinder Scholar" link
• On the next page, follow the link to do a one-time installation of the Citrix ICA Web Client Plugin
• from the Citrix - ICA Web Client Plugin page, follow the instructions for your operating system to install the plugin
• Once the plugin is installed, from now on, to access SciFinder Scholar:
  • From the library home page, in the Databases tab, search for SciFinder
  • Click the "SciFinder Scholar" link
  • On the next page, click the SciFinder Scholar link in the list of databases
  • your Citrix ICA Web Client Plugin should open and give you access to the database

Method 2b: to download and install the SciFinder software directly onto your Windows PC or Mac computer:

• download the appropriate version of the installer for your operating system:
  • Current Windows Installer
  • Current Mac OS X Installer
• The Windows installer is a self-extracting executable. Simply run and install it using all the defaults.
• If prompted for a Site Preference File, choose to install it later, and continue.
• Once the installation has completed, download the Site Preferences File (link below) and copy it into the same folder where Scifinder was installed
• In Windows, typically c:\SFSCHLR
• On Mac, EITHER
  • Hard Drive : Applications : SciFinder Scholar : Contents : MacOS, OR
  • Hard Drive : Users :[username] : Library : Application Support : SciFinder Scholar (and copy it into the same folder where Scifinder was installed)
    • Windows Site Preferences File
    • MAC OSX Site Preference File
• In Windows, typically c:\SFSCHLR
• On Mac, EITHER
  • Hard Drive : Applications : SciFinder Scholar : Contents : MacOS, OR
  • Hard Drive : Users :[username] : Library : Application Support : SciFinder Scholar
• Further installation information:
  • Installing SciFinder Scholar for Mac OS X
  • MAC OS X Leopard Installation Note
• Once the software is installed, from now on, to access SciFinder Scholar use the SciFinder Scholar icon in your Programs menu (Windows) or Applications folder (Mac).

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If you are a McMaster student, staff or faculty member:

• to get a copy of an article in a journal held by one of the Hamilton Health Library Network libraries, you may request the article through RACER (you can find more info on RACER and Interlibrary Loan on this page).

If you're not a McMaster student, staff or faculty member:

• Usually the collections at the hospital libraries (e.g. Joseph Brant) are not available except to hospital personnel.
• One option would be to travel to a library that owns the journal. You can find out which Ontario libraries own a journal by searching for the journal in RACER (you can login with guest access).
• Before actually going to one of these libraries, however, it's advisable to double-check that they actually own the issue you require, and will allow outside users to access it. You can check individual library catalogues through links on this page.
• If you don't want to travel to another library to obtain the article, you may inquire at your local public library to see if they will obtain the journal article for you through their Interlibrary Loan department.

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Please follow the instructions on this page.

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• start at the e-Journals tab on the library home page
• click the link "Find e-Journals by subject"
• you may be asked to log in using your LibAccess or MAC ID
• on the resulting search page you can either type a journal title in the "Title" search box, or click on the "Subject" tab to browse by subject
• on the resulting screen, under the name of any journal you want, click on the "Get It!" button
• all the providers of the online subscription will be listed, with the years of coverage for each

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The Linking to e-Resources page provides all the info you need.

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Once logged on to CCH Online BusinessWorks / LegalWorks / TaxWorks, go to Tools on the CCH menu bar at the top of the screen and click on Manage Account. Change the User Interface Preference to "Java (requires Java Virtual Machine)" using the drop-down menu box. Then click on the "Save Preferences" button.

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Unfortunately, LibAccess cannot be used for authentication when using a citation manager from home. You will need to access the e-resource using our Library Catalogue, and from the e-resource site you can export to a text file (if the option is available) and import into your citation manager. Another option is to use Refworks which is a Web-based bibliography and database manager, free for use by all currently registered McMaster students, as well as faculty and staff.

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See http://library.mcmaster.ca/plugin.htm. When installing the plug-in accept all defaults. When you are provided with a list of components to install, you can accept the default (which is all components) or you can specify only the web client. If you accepted all defaults, the installation will put a short-cut in your programs start-up folder. You can delete this short-cut if you want.

Note for MAC users: if you are asked for a password during installation of the plug-in it may be because an administrator password was not set up on your computer, in which case you can leave the password blank.

To use one of our Citrix-enabled e-resources:

1. search for the product by name in either Library catalogue or e-Resources
2. click on the appropriate link on the Citrix page; the Citrix plug-in should then load the product automatically.

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If you want to add bibliographic references from Engineering Village 2 to your EndNote citation manager, you should follow these steps:

1. Search Engineering Village 2 (EV2) by topic, etc.
2. After you get some results, select the results you want to add to Endnote by clicking on the box to the left of each record.
3. Choose a format eg. citation or abstact or detailed record. This appears near the top of the screen.
4. Beneath it, you'll see "Choose Output". Please click on Download.
5. You will then see a screen that says "Download Selected Records". The message on this screen says that you should select the RIS format if you want to import the records into EndNote.

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In the search dialogue box:

• click on the Indexes button on the right
• click Add
• in the Object Name window, type k:\paleop.pdx
• click Open
• you should now see Human Paleopathology displaying in the Index Selection window, with a tick beside it; click OK
• the full product should now be able to be searched.

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Ensure that the word "stable" is part of the URL; if it isn't, click on the article title or the "Item Information" link. Copy the URL provided, then it paste into the body of your email.

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CCH Online BusinessWorks / LegalWorks / TaxWorks does not support Firefox. Use Internet Explorer.

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The document creator may have set the security to disable this function. To check, open the file in Acrobat, select File/Document Properties and select the Security tab. Look to see whether Content Copying or Extraction is set to Allowed.

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